Terms and Conditions

These are the terms and conditions which apply to your use of any B/SPOKE Website (the “Website”) and the B/SPOKE Mobile Application (the “App”), and the purchase of Goods and Services from us.  You should read these Conditions carefully before using this Website, the App, or purchasing any Goods or Services from us.  If you do not agree to these Conditions, you must not use this Website or our App.


This Website, the App, and the Goods and Services displayed on it are provided by Spoke Studios, Inc. and its subsidiaries, including, without limitation, B/SPOKE Studios (101 Federal Street), collectively referred to in these Conditions as “B/SPOKE”, “we, “us” and “our”.  When we refer to “you” and “your” we mean the user of this Website or App, purchaser of Goods or user of our Services.


Our Website can be accessed from the domain https://bspokefull.wpengine.com and all of its subdomains including, but not limited to, http://stream.bspokestudios.com and http://shop.bspokestudios.com.


When the following words with capital letters are used in these Conditions, this is what they mean:


“Class” – any exercise class provided by us or on our behalf at the Studios as part of the Services;


“Conditions” – the terms and conditions as set out in this document;


“Credit” – credits purchased via our Website or App and used to make bookings for Classes;


“Goods” – any Goods offered for sale at any of our Studios;


“Services” – services available to you via this Website, including the Classes;


“Studios” – any of our studios, as published on our Website from time to time;


“Programs” – any online digital video, class or content created or produced


“Facilities” – any area, part, or room within our Studios, not limited to the bike studio room; and


“Website” – https://bspokefull.wpengine.com



You must be aged 13 years or over to attend any of our Classes or to use any of our facilities at the Studios.  B/SPOKE does not accept the online registration of minors without the known consent of their legal guardian; please do not attempt to register on the Website if you are under the age of 13.  If B/SPOKE discovers that personal information has been submitted by a minor without the known consent of their legal guardian, B/SPOKE reserves the right to delete such information.


You agree to comply with our Class rules which you can see online or displayed in all of our locations. The access rules relate to our opening hours, use of our facilities and your conduct.  Instructors and Classes are subject to change.  We reserve the right to refuse you access to the Studios and suspend or terminate your use of the Services if we reasonably consider that your conduct is damaging to our reputation, is in breach of these Conditions or would otherwise be in the interests of other users of the Studios or participants in our Classes.



To book a Class, your account must include at least one Credit. One Credit entitles you to attend one Class.  You can purchase Credits via our Website or App. Multiple Credits can also be purchased as bundles at discounted rates.  Price details for Credits are available on our Website or App and shall be such prices as determined by us.  You should be aware that classes and series expire, and future prices are subject to change.  Subject to any statutory right of cancellation, payments for Credits are non-refundable unless otherwise stated in these Conditions.



You can check availability and book Classes in advance online via our Website. When you book a Class, one Credit will be deducted from your account.  We make every effort to ensure that there are a suitable number of Classes available at different times of the day. However, classes are subject to availability and we do not guarantee that spaces will be available in any given Class, even if you have sufficient Credits in your account.


You may cancel a booking up to 12 hours before the schedule start time of the Class and receive a refund of your Credit.  If you cancel a booking within 12 hours of the schedule start time of the Class (including places allocated via the waitlist), your Credit will not be refunded.  If the Class you wish to attend is fully booked, you may choose an alternative Class with remaining spaces. Alternatively, you may join a waitlist for the fully booked class. When you join the waitlist, one Credit will be deducted from your account. If you join the waitlist and a space becomes available, you will be automatically added to the Class. You will be notified by e-mail if you are automatically added to a Class.


If you join a waitlist but no longer wish to attend the Class, you should cancel the booking via our Website as soon as possible. If you are added to a Class you may cancel up to 12 hours before the Class and receive a refund of your Credit but you will not be refunded if you cancel within 12 hours of the Class.


If you join the waitlist and a place on the fully booked Class does not become available by the start of Class, the Credit debited from your account to join the waitlist will be refunded. If we cancel a class, your Credit will be refunded.



If you change your mind about any Goods purchased from us, you may return them to any of our Studios within 7 days with your receipt and we will give you a full refund provided that the Goods are unused and are not damaged. This does not affect your statutory rights as a consumer.



Use of our site includes accessing, browsing or registering to use our Website. By using the Website you are confirming that you accept these Conditions and that you agree to comply with them.  We may update this Website from time to time and may change the content at any time. Any of the content on our Website may be out of date at any given time and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.  We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.


By accessing this Website, you agree that you will access its contents solely for your own use. You may print out a single hard copy of any part of the content of this Website for your use in accordance with these Conditions. You must not modify the copies of any materials on this Website in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any text. Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged. You must not use any part of the content on our Website for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our Website in breach of these Conditions of use your right to use this Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.  You may not (except to the extent required in order to use this Website in accordance with these Conditions) copy, store in any medium (including in any other Website), distribute, transmit, re-transmit, broadcast, modify, delete or show in public any part of this Website or systematically extract material from this Website or any document available through it, create any derivative works from it or in any other way exploit commercially all or any part of this Website or any document available through it without our prior written consent.  This Website should only be accessed using a computer linked to a secure network environment.  We cannot guarantee that this Website will operate in accordance with your expectations or will be error free. If you are aware of any error on this Website please contact us by email at hello@bspoke.ipstudio.co and we will endeavor to correct it.


It is our policy to virus check documents and files before they are posted on this Website. However, we cannot guarantee that documents or files downloaded from this Website will be free from viruses. Accordingly, for your own protection, you must use virus-checking software when using this Website. We exclude to the fullest extent permitted by law, all liability (save in respect of death or personal injury caused by negligence and for fraud) in connection with (a) any damage or loss caused by errors, computer viruses, other malicious code or harmful components originating or contracted from the Website or from any third party Websites linked to this Website and (b) any interruptions in your access to the Website.


You must not misuse our Website by knowingly introducing computer viruses, other malicious code or harmful components. You must not attempt to gain unauthorized access to our Website. You must not attack our site via a denial-of–service attack or a distributed denial-of-service attack. By breaching this clause you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately and you will indemnify us for any breach, which means that you will be responsible for any loss or damage we suffer as a result of you not complying with this clause.


If you decide to access any third party Websites linked to this Website, you do this entirely at your own risk and we will not be liable for any loss or damage that may arise from your use of them. We provide these links purely for convenience and the inclusion of such links does not imply that we endorse or accept any responsibility for, or have any control over, the content or use of such Websites. You may be subject to the terms of use applicable to such third party sites.